Autodesk

Job Requisition ID #

24WD78193

Position Overview

At Autodesk, we are all about creating irresistible experiences that unlock value for our customers. Our Customer Success Offerings & Practice team works with our product, marketing, sales, digital experience, and customer success teams to create new ways of delivering success experiences for our customers.

The Service Offering Manager is responsible for designing the customer success experience for our different Autodesk subscription plans. In this role, you will synthesize customer and stakeholder feedback to design the right mix of success offerings and services to support customer adoption and implementation of Autodesk technology for different customer segments and personas.

This role will report to the Senior Manager of Success Offerings and is available as hybrid or remote with the expectation of working with geographically diverse teams.

Responsibilities

• Advocate for and document the expected customer experience across different subscription plans, and work with delivery teams on how to execute on that experience

• Establish and maintain cross-functional relationships and lead ongoing communication and alignment around success portfolio offerings

• Provide program management for the design of success offerings that drive product adoption and expansion and enhance customer experience

• Work closely with stakeholders across sales, product, and customer success to launch new and /or update existing success offerings

• Use stakeholder feedback and customer and market data to inform offering development

Minimum Qualifications

• 5+ Years relevant work experience, especially in a Services or Offering Design function

• Offering Strategy and / or Product Management experience

• Knowledge of Customer Journey Mapping and Experience Design

• Experience working effectively with global / virtual teams

• Strategic thinker that can handle big challenges and identify opportunities with creativity and discipline

The Ideal Candidate

• You understand the value of collaboration – you're able to work with a variety of different stakeholders to create alignment and execute around common goals

• You have a customer mindset – you can easily put yourself in the customer's shoes and represent their point of view back to other team members

• You crave creative challenges – you see problems as opportunities to solve. You are curious and are constantly pushing to understand the "why"

• You get stuff done – you know when it is time to turn from ideation to execution, and you do it flawlessly and with enthusiasm

• You bring data to the debate – you are comfortable with gray but know a data-backed perspective will lead to better recommendations and decision making

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $122,300 and $197,890. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.