Job Information
Autodesk Junior Customer Success Associate, Benelux in Barcelona, Spain
Job Requisition ID #
24WD78871
Position Overview
In this entry-level position, the Customer Success Associate (CSA) is focused on managing a large Territory portfolio to ensure coverage through daily high-scale customer engagement on the phone. Based in our Barcelona office you will report to the CSA Territory Manager. CSA's increase value and success in the "Onboard" and "Use" lifecycle stages of our Territory customers as they deploy Autodesk solutions. You will engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA mission is to create customer loyalty and growth through irresistible customer experiences.
Responsibilities
Holistic review on the account to get a high overview into customer´s experience before activity to enrich overall experience
Create and use prioritization strategies
Perform 20 connected calls per working day
Increase your portfolio activation and usage rates on a monthly basis
Follow Geo Account Engagement model
Use provided conversation guides to participate in discovery discussion and understand the customer (Onboard, Use)
Use digital content and other Support Resources based on the challenges/interests to the customer
Engage with different customer personas
Report progress and challenges to manager on a weekly basis
Follow-up on a schedule for unsuccessful connected calls
Insert notes from your interaction in in CRM and update account health scores
Minimum Qualifications
1-2 years of Experience in a customer-facing role
Customer Empathy & Customer mindset
Business fluency in Dutch/Flemish and English
Performance-driven approach
Experience collaborating across multiple departments
Preferred Qualifications
Business Fluency in French
Background in customer-facing roles including account management, customer support, product management and sales
SDFC proficiency
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.