Job Information
Autodesk Customer Adoption and Content Specialist in Denver, Colorado
Job Requisition ID #
24WD79022
Position Overview
The Informed Design Customer Success Specialist ensures high-quality product experience is delivered to customers as they learn, adopt, and use Autodesk's Informed Design workflows through virtual, in-person and on-demand content and interactions with the Adoption Team.
As a Customer Adoption and Content Specialist you will help ensure the success of our Customer Adoption team by supporting our customers' ability to adopt new industrialized construction technology at all levels of formal Autodesk engagement. You will communicate product value appropriate for each prospect of Autodesk's solution and will lead the early stages of customer adoption activities including lead qualification, discovery and demo sessions and industry event support.
You will also oversee the content development practice for customers and partners, design integrated omni-channel audience-centric content plans, accomplish tasks to improve content, and collaborate across teams to improve content experiences that drive customer adoption and success.
This hybrid position will report into the Sr. Manager of Business Operations in either Denver, Colorado, Portland or Montreal.
Responsibilities
You will connect and engage with Informed Design customers to drive adoption for new technology and workflows virtually and in-person
Assist the Customer Adoption Specialists to roll out new Informed Design technology to our customers, to our partner network and internally across Autodesk
Communicate industrialized construction solutions to customers at different levels, including product demos
Help qualify new leads and opportunities for the Customer Adoption Specialists
Attend, support and partner with cross-functional team members at industry events worldwide
Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions
Create, edit, and direct new public-facing content creation and improvements to increase consumption and findability of Informed Design support and learning content through digital channels
Ensure the right content is available to all users at the right time, by getting ahead of customers' demand, de-duplication of efforts, and content reuse
Minimum Qualifications
Experienced in building rules-based models using Inventor and iLogic
Industry experience in manufacturing
2 years Customer Success/Account Management experience
Travel domestically and internationally, up to 20%
The Ideal Candidate
Knowledge of built asset lifecycle including Revit & BIM tools
Industry experience in Architecture, Engineering or Construction
Experience establishing communication and engagement with prospects
Public speaker to both internal and external audiences
You have an analytical, solution focused, and practical approach, consideration of goals and concerned parties' priorities to achieve the right outcome for customers
A problem solver with a desire to do the best for our customers
You are a concise writer, editor, and content producer, comfortable with design tools to transform complex information into engaging customer engagements content
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,900 and $144,760. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.