Autodesk Technical Support Specialist, Revit in Karnataka, India
Technical Support Specialist, Revit
Location: Bangalore- India
Job ID: 19WD36119
We are hiring a Technical Support Specialist, Revit to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Revit Architecture and MEP?
Then we would like to hear from you!
You will be responsible for resolving customer issues reported to Autodesk via various modalities and other channels and documenting them in our Knowledge Base.
You may also have the opportunity to be part of a variety of proactive support activities, developing and presenting webinars, or presenting at company events like Autodesk University.
Resolve customer issues reported to Autodesk via phone, web, online forums and other channels
Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage, etc.
Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
Respond to support requests for our global customers
Priority handling and escalation of critical issues and monitoring of service level compliance
Document support interactions in a company-wide case management system
Perform root cause analysis to mitigate reoccurrence
Trend analysis of customer issues; maintain support insights for account team
Escalate customer issues to senior staff as required
Actively manage personal backlog of support requests
Manage customer expectations by providing timely updates on progress
Bachelor s degree in Civil engineering/Architecture/Mechanical or equivalent degree
At least 2 - 4 years of industry working experience
Proficiency on Revit (Architecture and MEP). AutoCAD and Navisworks knowledge would be an added advantage
Hands-on working knowledge on MEP projects and familiar with MEP project design requirements
Knowledge on Autodesk Fabduct MEP would be an added advantage
Knowledge of BIM Standards and workflows
Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
Exceptional team player skills. Ability to work in flexible working hours
Strong verbal and written English skills
You build strong customer relationships and gain insights into their needs
You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
Proven ability to be flexible and learn quickly in a fast environment
The Ideal Candidate
Customer-focused: Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail
Decisive: Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner
Accountable: Holding yourself and others accountable to meet commitments
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
A Nimble Learner: Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities
A Team Player: Building partnerships and working collaboratively with others to meet shared objectives
Valuing Differences: Recognizing the value that different perspectives and cultures bring to an organization
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made and used. It s disrupting every industry: architecture, engineering and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design and make a better world.
Job: *Customer & Product Support
Title: Technical Support Specialist, Revit
Requisition ID: 19WD36119
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.