Autodesk

Job Information

Autodesk Customer Success Manager in Tokyo, Japan

Customer Success Manager

Location: Tokyo- Japan

Job ID: 19WD34971

Position Overview

How can you contribute to our team and our organization? Real Customer Success comes from the heart. The foundation of our culture is Customer First! Acting as the single point of contact for Autodesk and key customer stakeholders within major accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk s customers innovate more quickly and gain a competitive advantage in the marketplace. If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with Let s talk!

Responsibilities

  • Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe

  • Establishes measurable criteria for success and assists in building organizational alignment

  • Helps to develop and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions

  • Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required

  • Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise

  • Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed

  • Creates and coordinates account documentation including reports, proposals, business assessments and recommendations

  • Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO)

  • Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, Product Development)

Minimum Qualifications

  • Minimum 5 years working in customer-facing organizations

  • Strong empathy for customers AND passion for revenue and growth

  • You want to help and serve our customers: They win, so you win

  • You re driven: No one needs to push you to excel; it s just who you are

  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use

  • Ability to manage influence through persuasion, negotiation, and consensus building

  • Background of post-sale and sales experience preferred

  • Understanding of value drivers in recurring revenue business models

  • Financial acumen including analytical and process-oriented mindset

  • Excellent communication and presentation skills

About Autodesk

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

Job: *Customer Success & Services

Title: Customer Success Manager

Location: Japan-Tokyo-To-Tokyo

Requisition ID: 19WD34971

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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